Collections

Courtney Shaw

“We aren’t the only place (members) are behind,” Courtney Shaw shared during her interview. “If they are behind on their house or car, they are probably living paycheck to paycheck.” Courtney said that having her training in financial counseling and having experienced her own financial hardships in the past helps her to dig deeper into members’ situations and put them on a better financial path.

Kaitlyn Rowe

Inspired by the resiliency of her mother, Kaitlyn Rowe said she is passionate about living out the core values of MCU. She explained how her collections department uses education, compassion, and empathy to help their members and others in the community reach financial success.

Dean Chady

“Collections isn’t always an easy job,” Dean Chady shared during his interview. Yet Dean said his team at MCU has responded by being compassionate and that MCU has embraced that attitude. “It’s not good for the world,” he said, “when we lose sight of the human aspect.”