Member Service Representative

Zoë shared her story of completing high school at the beginning of COVID and a touching story of how she supported her sister Ally, her best friend, when her sister was diagnosed with brain cancer at only 11 years of age. Through it all, Zoë found a passion in her heart to help others now through her work at Marine. “I love it at MCU and can’t wait to see where this journey takes me,” Zoë shared.

Kassiah Vande Kolk shared stories of her and her husband’s rescued pets during her Heart of MCU interview. Much like the “zoo” she has at home, Kassiah shared that her passion for her work at MCU keeps her busy too.

A self-proclaimed “country girl at heart,” Becka Wingham not only lives the country life at home but also appreciates the small community atmosphere at the Platteville branch. “Having our close-knit team is very important,” she continued. “We have each other to lean on and listen to when we are having a bad (or good) day. We are open with each other. And we trust each other.”

Catherine Vorwald, MCU Member Service Representative, explained that her mother “has more compassion and courage than the rest of us.” Is that where Catherine gets her compassionate nature from? “Probably,” Catherine replied. “It’s just automatic. I expect everyone to have compassion. I think we need more of that.”

As a college intern and full-time Member Service Representative at MCU, Bella Leach said she isn’t sure what area of leadership she is most interested in, but she knew she wanted to pursue leadership after a previous manager saw potential in and believed in her. “I really like leading others,” Bella commented. “I liked seeing people grow and I liked seeing I could have an impact on others.”

Having to take time off to find herself and overcome mental health challenges aggravated by her past work experiences, Brittany shared that she is now able to help members at Marine CU. “People see their negative balances. They are not where they want to be right now, but I will work with you to help you get in a better situation. I will try to help you find yourself.”

Valerie Plumb explained that the MCU branch she works out of is located across the street from a homeless shelter. “I hear their stories,” she said of those they serve in the area. “They are some of the best people. Some of them are just getting back on their feet,” Valerie added. “Life happens. Some of their stories are very heartbreaking. We are here to hear their stories.”