Contact Center

Barb Kotsonis

“I love learning,” Barb Kotsonis, who does a lot of training at Marine Credit Union, shared during her Heart of MCU interview. “That is why I love teaching. I will continue to learn whether I am in the classroom or not. My goal is to learn something every day, not just to quench your thirst for knowledge, but to keep yourself young.”

Arlys Lankey

Arlys Lankey “technically” has been with MCU for 11 years but has been working in the banking field for over 30. What makes her great at customer support? “People say that I have great empathy, patience, and understanding for the person on the phone,” she answered during her Heart of MCU interview. And it doesn’t hurt having those 30 years of experience as well.

Toni Berman

Toni Berman shared that she has been everyone’s “cheerleader” her whole life and now uses this personality trait to empathize with Marine Credit Union members as she helps them to achieve financial security. She said she gets her passion to serve others from her dad who was “the sweetest thing” and was “everybody’s friend.”

Renee Potaracke

Renee (Nay Nay) Potaracke blames her parents for her compassionate and patient soul. She loves to travel and loves helping Marine Credit Union members. Even though she admitted that working in a call center can sometimes get a little “crazy,” she is able to help MCU members by putting herself in their shoes. She asks herself, “What would I want if it was me?”